Gifts

If your order is for a gift, you can add a comment or message in the notes/comments section on the checkout page.

Changes to Your Order

Once your order has been placed we cant always guarantee that we can make changes to your order or delivery details, but we will always try.

If you have made an error in your order or delivery address please email hello@wonderyskinfood.com.au with the correction as soon as possible.

We cannot guarantee delivery times if the address is incorrect, alternatively, you may be charged a fee for re-direction if you have entered an incorrect address.

Shipping (Temporary Postage Changes)

Please be aware that AusPost are experiencing HUGE delays at the moment due to limited flights and social distancing regulations + the increase in volume.

Please know that we aim to dispatch all orders within 24hrs and any delivery delays caused by the unforseen circumstamces + pressure on AusPost are beyond our control.

THANK YOU for your love + patience in these trying times xo

Orders OVER $100 receive FREE EXPRESS SHIPPING Australia only. Order total must equal $100 after discounts for shipping to be free

Australian shipping on orders under $100 is a flat rate of $5.00

Australia Post Express is the fastest option to receive your order and is available to Australian residents for $10.00 flat rate. This is not a guaranteed overnight service due to COVID affected delays. All orders placed before 1pm will be shipped same day.

Because your product is hand crafted in small batches we do aim to get your parcel packaged and posted within 1 business day of your order. Sometimes if you order early we’ll get it out to you on the very same day! {insert happy dance} on some occasions though, depending on volume orders are dispatched with 3-5 days.

Orders are sent with Australia Post

Australian East Coast Metro & City: 1-3 days.

Australian West Coast: 4-6 business days

Australian Regional: Up to 6 business days.

Please note: these are guides only.

Check how long delivery is to your address on the Australia Post calculator. Put POTTSVILLE as the send from location https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Postage within Australia takes 1-3 days Metro and 1-7 Days Rural

International Shipping

International Shipping to NZ is back! UK and other countries is still on hold!

We do offer FREE international airmail shipping on all orders over $150

Purchases made on weekends and public holidays will be processed on the next business day.

Shipping notifications will be sent when the parcel has been dispatched.

Orders OVER $60 receive FREE SHIPPING Australia only. Order total must equal $60 after discounts for shipping to be free

Australian shipping on orders under $60 is a flat rate of $8.50.

Australia Post Express is the fastest option to receive your order and is available to Australian residents for $10.00 flat rate. This is not a guaranteed overnight service due to covid affected delays. All orders placed before 1pm will be shipped same day.

Once a delivery has been sent and lodged via Auspost it is no longer our responsibility. It is the customer’s responsibility to inform us if an order has not arrived.

Please note delivery time frames cannot be guaranteed. In some instances, it is not always possible due to unforeseen circumstances or events beyond our control.

Returns + Refunds

We really want you to LOVE Wondery but if there's something not quite right here's what we can do....

We only accept returns if the product is damaged or incorrectly packaged on arrival. A photograph of the damaged item will need to be sent to our customer service at ​hello@wonderyskinfood.com.au​ within 48hrs of you receiving the product, we will then happily organise a replacement for you.

We do not refund for change of mind, transitioning from store bought make up to all natural can be a little different and sometimes the products may not be as you would be expecting. We offer sample packs for you to try out before you jump on in and join the revolution with the big tins so if you're unsure please choose this option first.

We are all made unique and have our very own set of circumstances and make up! When we remember that natural foods and herbs are powerful, it makes sense that even the most harmless ingredients may not be a good fit to your uniqueness. There is nothing 'bad' in the products but we do still encourage you to try it out and decide if its a good fit for you. If you have any kind of reaction please stop using right away. The Care Card is enclosed with every order for you please follow this advise. No refund is given for reactions or irritations but please contact me immediately so we chat through the process.

Wholesale + Stockists

WONDERY IS NOW AVAILABLE FOR WHOLESALE SUPPLY

If you believe Wondery is a product that would be a great fit for your business, please email hello@wonderyskinfood.com.au and we will be in touch with how we can partner with you.